Frequently Asked Questions
Courses, payment, certificates, teams and the Opportunities board – answered straight, including the answers that are not sales pitches.
Courses and learning
What the courses actually are, and who they are written for.
What is a SkillTeam course, in practice?
Written courses you read, with graded quizzes and downloadable worksheets. Each one is built as three to five modules, each module made of lessons and topics, and each module ends in a quiz you have to pass.
They are short and dense on purpose. Most take between 45 minutes and two hours to read. The worksheets take considerably longer if you do them properly on your own situation, and that is where most of the value sits.
Are there videos?
Mostly no, and that is deliberate. Video is slow to skim, hard to search, expensive to keep current and painful on a patchy mobile connection. Written material can be reread in thirty seconds two years later when you actually need it.
Why are the courses in English?
Because working in English is usually the point. Almost every course exists to prepare you for a university, an employer or a team that operates in English, and reading the material in Vietnamese would remove the practice you came for.
The English is written to be clear rather than clever, and none of it assumes an academic vocabulary. If you can read a university application form, you can read these.
How hard are the quizzes?
Hard enough to mean something. They use eight different question formats, including written answers and sorting exercises, not just multiple choice. Several courses include questions where you write about your own plans rather than recall a fact.
You can retake a quiz as many times as you need. Nothing is scored against other learners and nothing is timed.
Which course should I start with?
Every course page has a section called who it is for and, more usefully, a section headed with what would make it wrong for you. Read that second one first — it is honest, and it has talked people out of buying, which is the intention.
If you are still unsure, three courses are free. Start with one of those.
Do you update courses after I buy?
Yes, and updates are free forever. Visa rules, university expectations and hiring norms change; a course that is not maintained becomes wrong rather than merely old. When we revise a course you already own, you get the new version automatically.
Buying and access
Payment, pricing and what happens after.
How much do courses cost?
Individual courses run from 390,000₫ to 1,890,000₫ depending on length and depth. Three courses are free with no card required. Every price is shown on the course page before you commit to anything.
How can I pay?
Domestic Vietnamese cards and bank transfer through VNPAY, and international credit and debit cards through Stripe. Flutterwave is available as an alternative for some regions. All prices are charged in Vietnamese dong.
Card details go directly to the payment provider and never touch our servers.
How long do I keep access?
Permanently. There is no subscription, no renewal and no expiry date. You buy a course once and it stays in your account, including every future update to it.
Can I get a refund?
Yes — within 14 days, as long as you have completed less than 20% of the course and no certificate has been issued. No reason required and nobody will try to talk you out of it. The full terms, including team purchases and duplicate charges, are in the Refund Policy.
Can I buy a course for someone else?
Yes. Buy it and email us the recipient’s name and email address, and we will move the enrolment to their account. For more than a handful of people, see the section on teams below — it is cheaper and easier to administer.
Do I need to finish in a certain time?
No. Nothing is scheduled, nothing expires and nothing penalises you for stopping. Start a course, disappear for a year, come back to the exact lesson you left.
Certificates
What you get at the end and what it is worth.
How do I get a certificate?
Finish the course and pass its quizzes. The certificate is issued automatically, in your name, with the completion date, and you can download it as a PDF from your dashboard at any time afterwards.
Is the certificate recognised by universities or employers?
Be clear-eyed about this. SkillTeam certificates are not an accredited academic qualification and no university will grant you credit for one. What they are is evidence that you did structured preparation on your own initiative.
That is worth real something in a CV, an interview or a personal statement, and worth nothing if you claim it is more than it is. Present it as what it is and it works in your favour.
Can I put it on LinkedIn?
Yes, under licences and certifications. Use the course name as it appears on the certificate and SkillTeam Asia as the issuing organisation.
I made a typo in my name and it is on my certificate.
Correct your name in your account settings and email us. We reissue the certificate, usually the same day, at no charge.
Companies and teams
Training a group rather than an individual.
Can I put my whole team through a course?
Yes, and several courses are built for exactly that. The corporate courses include exercises intended to be completed together — the team communication charter, for instance, only works if the whole team agrees to it, and a manager doing it alone can fix their own habits but not the team’s defaults.
Email us with the course, the number of people and your timeline.
Which courses are aimed at professionals rather than students?
Revenue Management and Dynamic Pricing, Presentation Skills and Executive Communication, and Communication That Works Across Teams and Borders. Each is filed under Professionals or Corporates on the Academy page, and each states its intended audience on its own page.
Do you do live or in-person training?
Talk to us. The written courses are the scalable product, but we run cohort-based and facilitated sessions for organisations where that fits better, particularly where the value is in a team working through the exercises in the same room.
Can we get an invoice, VAT receipt or purchase order?
Yes. Tell us before you pay and we will issue proper documentation with your company details on it, and we can invoice rather than take card payment for larger orders.
Can seats be reassigned when someone leaves?
Yes, as often as you need and at no charge, for as long as you hold the licence. Email us the seat and the new person.
Can a course be customised for us?
Usually. Adding your own examples, cutting sections that do not apply, or building something new against your material are all things we do. It stops being a catalogue purchase at that point, so it starts with a conversation.
Opportunities
The board of internships, jobs and scholarships.
What is the Opportunities board?
A list of real internships, graduate roles, jobs and scholarships that we think our learners can genuinely get. It is the part of the site we care most about, because a course that does not eventually lead somewhere is entertainment.
Do I have to buy a course to apply?
No. The board is open to everyone, whether you have ever spent a dong with us or not.
Do you guarantee a job or a placement?
No, and treat anyone who does with suspicion. We list opportunities and we try to prepare you properly for them. We do not control hiring decisions and we will not pretend otherwise.
How do I apply?
It depends on the listing. Most send you to the organisation’s own application process, in which case we are simply pointing you at it. Where a listing asks you to apply through us, we pass your application to that organisation and to nobody else — we do not build a candidate database and we do not sell applicant details.
We are hiring. Can we list with you?
Please do, and there is no charge. We are looking for roles that are real, open to Vietnamese candidates, and honest about the requirements. Email us the details.
Account and technical
Signing in, devices, and getting help.
What do I need to take a course?
A browser and an internet connection. Everything works on a phone, though the worksheets are easier on a larger screen. Nothing needs installing.
Can I use the same account on my phone and laptop?
Yes, and your progress follows you between them. Accounts are for one person, though — sharing credentials ends access without a refund.
Can I download the material to read offline?
Worksheets and checklists download as files you keep permanently. Lesson text stays on the site, because that is what lets us keep it current.
I have forgotten my password.
Use the reset link on the sign-in page. If the email does not arrive, check your spam folder first and then write to us — occasionally a mail provider blocks automated messages and we can sort it manually.
How do I delete my account?
Email us and we will delete it. We are obliged to keep transaction records for ten years under Vietnamese accounting law, but everything else — your profile, your progress, your written answers — goes. The Privacy Policy sets out exactly what is kept and for how long.
How fast do you reply?
Two business days for general questions, and usually faster. Corporate enquiries are normally answered same day. Formal data protection requests are answered within 72 hours, which is the deadline Vietnamese law sets.
Question not answered here?
Write to us. A person reads every message, and we would rather answer a question before you buy than process a refund after.
