The short version

1. What you are buying

Every course on skillteam.io is digital. There is nothing to ship, nothing to return and nothing to damage. When your payment succeeds, your account is granted access immediately and that access does not expire — you keep the course, including any later updates to it, for as long as your account exists.

That is why this policy is written around use rather than delivery. The question is not whether you received the course, because you did, within seconds. The question is whether you have consumed it.

2. The refund window

You can ask for a full refund if all three of these are true:

• It is within 14 calendar days of your purchase
• You have completed less than 20% of the course
• No certificate has been issued to you for that course

You do not need to give a reason. “It was not what I expected” is a complete and acceptable answer, and so is nothing at all.

Why there is a completion limit

The 20% threshold exists because these are short courses. Several can be read end to end in under an hour. Without a limit, a course could be finished, certified and refunded in a single sitting, and the honest majority of learners would end up paying for that. The limit is set deliberately high enough that you can read a full module, take the first quiz and still change your mind.

Your completion percentage is the figure LearnDash shows on your dashboard, and we will tell you what it was when we assess your request. If you think it is wrong, say so and we will look properly rather than hide behind the number.

3. How to request one

Email info@skillteam.asia from the address on your account, with:

• The course name
• Your order number, which is on your receipt email

That is all. There is no form to fill in and nobody will try to talk you out of it.

We reply within two business days. If your request meets the conditions in section 2 we approve it in that reply and start the refund the same day.

4. How you get paid back

Refunds go back to the original payment method. We cannot send a refund anywhere else — not to a different card, not to a bank account, not as store credit — because that is how payment processing works and because doing otherwise is how fraud happens.

We issue the refund immediately on approval. The wait after that is your bank’s, not ours, and we have no way to speed it up. If it has been longer than the times above, tell us and we will send you the processor’s confirmation reference so you can take it to your bank.

You are refunded the full amount you paid, in Vietnamese dong. We do not deduct a processing fee. If you paid with a card issued outside Vietnam, your bank’s exchange rate on the refund day may differ slightly from the rate on the purchase day, and that difference is your bank’s, not something we control or can compensate.

What happens to your access

Access to the course is withdrawn when the refund is issued, along with any certificate awarded for it. Written work you produced in the course belongs to you; ask before the refund goes through and we will send you a copy of it.

5. When we cannot refund

We will decline a refund in these cases, and we would rather you knew now than found out later.

• More than 14 days have passed.
• You have completed 20% or more of the course, or a certificate has been issued to you for it.
• The account has been shared or resold. Accounts are for one person. Where we find credentials being shared, access ends without a refund.
• Course material has been copied or redistributed.
• A repeated pattern of buy-and-refund. Everyone is entitled to change their mind; nobody is entitled to read the whole catalogue for free. We will tell you if we think a pattern has formed, before we act on it.

If we decline, we will tell you exactly which of these applied and why. If you disagree, see section 11 — the decision is not final and a person will look at it again.

6. Team and corporate purchases

Different terms apply where an organisation buys seats for a group, because the cost to us is scheduling and preparation rather than a download.

For self-paced team purchases with no cohort date, the standard 14-day rule in section 2 applies to each seat individually, assessed on that seat’s own completion.

Named seats can be reassigned to a different employee at no charge, as often as you need, for as long as you hold the licence. Write to us and we will move it.

Where a purchase order, invoice or written agreement between us says something different from this section, that agreement wins.

7. Free courses

Three of our courses are free. There is nothing to refund, and you can leave one at any time by simply not returning to it. If you want your account and its records deleted entirely, see the Privacy Policy.

8. If something went wrong

You were charged twice

Tell us and we refund the duplicate in full, immediately. The 14-day window and the completion limit do not apply to a duplicate charge, ever.

The payment failed but money left your account

This is usually an authorisation hold rather than a real charge, and it normally reverses itself within a few business days. Send us the date and amount and we will confirm whether we received anything. If we did, we refund it.

You cannot access the course you paid for

That is our problem to fix, not yours to work around. Contact us and we will get you in. If we cannot solve it within a reasonable time, you get a full refund regardless of how long ago you bought it or how much you have completed.

The course is not what the sales page described

We write the course pages ourselves and we try hard to make them accurate, including the “this is not for you if” section on every one. If a course materially failed to match its description, tell us what was different. That is a refund, and it is also feedback we want, so that the page gets fixed for the next person.

Someone used your card without permission

Contact us straight away. We will refund it and close the account involved. Please tell your bank as well.

9. If we change or withdraw a course

Courses are updated over time, and updates are free — you get them automatically. Occasionally a course changes substantially or is retired.

• If we retire a course you have bought, you keep access to the version you bought. If for a technical reason we cannot maintain that access, you get a full refund regardless of when you purchased it.
• If we substantially change a course you bought within the previous 30 days in a way that removes something the sales page promised, tell us and we will refund you.
• If a corporate cohort is cancelled or rescheduled by us, you choose between a full refund and a place on the next cohort.

10. Your rights under Vietnamese law

Nothing in this policy reduces the rights the Law on Protection of Consumer Rights 2023 gives you as a consumer, including your rights where a product is not as described, is defective, or where information given to you before purchase was inaccurate. Where this policy and that law disagree, the law wins.

This policy is deliberately more generous than the law requires for digital content delivered immediately. We would rather refund a few people who changed their minds than argue with anyone about whether a download counts as delivered.

11. Disputes and contact

Refund requests, and any disagreement with a decision, go to info@skillteam.asia.

If we decline your request and you think that is wrong, reply and say so. A different person reviews it and answers within five business days with a final decision and the reasoning behind it. That review is free and you can ask for it once per request.

If we cannot resolve it between us, you may escalate to the Vietnam Competition and Consumer Authority under the Ministry of Industry and Trade, or to a competent Vietnamese court. This policy is governed by the law of Vietnam.